After two more phone calls to AT&T to try and get resolution I might actually be getting somewhere. I reached a person who was said it was ridiculous that I was having this much trouble getting a problem addressed, that she grabbed her manager as he walked by and took care of it right then and there. We will see on the next bill if it carries through and I certainly hope it does.
I am amazed that the two managers I spoke with were so rude about the situation and I am amazed that they threatened to pull the tapes but in the end would not do it.
I did contact a lawyer, like I said I would. Ummm, he never returned my phone call. I was told on the phone that I'd spend more money fighting it than I would get. I told the person that it was principle. The bait and switch move that AT&T did is NOT RIGHT. And who knows how many people they do this to. It's wrong. Shouldn't we stand up to the big companies? I think so. We should demand better service.
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