No, really, I do want to cancel my cable service!

(Event occurred in August 07)

I have Earthlink Cable Internet and have had it since 2002. I decided tonight to cancel it because I keep having billing issues with the cable provider. It used to be Time Warner Cable (TWC), but this past spring Comcast took over the market. Ever since I have moved, month after month, the billing has been screwed up. I call everytime and it takes on average 30-45 minutes to clear up. Once again this month by bill was far more than it should have been. I call comcast, they say call Earthlink. So I did, and they said they would fix it. I called Comcast back today (to actually disconnect my service) and first I asked them about my bill and f they fixed it. They didn't. Oh, they said. We are Comcast we don't have agreements in place with Earthlink to provide service, fix billing, or disconnect service. I told them that wasn't my problem. I have been with Earthlink through TWC for over 5 years. That was for them to figure out how to deal with it. So he eventually figured out how to cancel the account. But he didn't ask me when I wanted it to take affect. So we will see if he actually processed it for August 16th. If he didn't, I'll be without internet for a week. And yes, I was transferred and eventually got the billing straightened out.

So, that's 1/2 the story. When I called Earthlink (before calling Comcast) to cancel the service, they don't communicate with the cable company and they told me I had to call them to cancel the actual cable service while Earthlink is just canceling my email service. Ugh. Too much! Make it stop!