A new blog...

Tonight we started this blog after one too many encounters with poor customer service in America (regardless of where the call center is located in the world). I don't understand why so many people put up with poor customer service? Why is it the standard in this country? Why don't we stand up for good service? Why, as companies get bigger, does their service decline?

The purpose of this blog is to highlight the most ridiculous and unacceptable examples of poor customer service in America. And, of course, we won't turn our backs on the excellent examples that are far and few between.