Imagine my lack of surprise when I received a Disconnection Notice from AT&T today in the mail for failure to pay my bill last month. Considering that they forced me to give them a credit card to have on file to automatically charge my credit card each month (apparently being a Cingular customer for the past few years doesn't count as being an AT&T customer), and that I had confirmed with someone that my credit card was charged, that wasn't enough and they just had to send me the notice.
So I called the 1-800 number and explained the situation to the lady who was just as shocked as me for having received the notice. Especially since she could see that the bill was paid. She called the "disconnection people" and they said, "oh that was an error." Gee, thanks.
Meanwhile, I asked the lady helping me (who thought all of the issues were absolutely insane) if the credit had been applied to my account for the DSL issue. She looked and it hadn't been. Ugh! Can you feel my frustration? So she said she would put some notes in and transfer me to the right people and they would have to take care of the matter. Yeah, that didn't work. She transferred me to the technical issue resolution people who spent 30 minutes trying to transfer me to the billing department who then promptly hung up on me.
I so did not mean to waste an hour on the phone with AT&T tonight, but luckily some magazines came in the mail so I did some reading.
The saga continues...
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