HP's website gave the incorrect information for what driver to load for my specific printer. I tried it two different times. I scoured the web looking for someone who had a solution, but they were quite difficult resolutions requiring a second computer running XP. I finally decided to contact HP's printer group to ask for help and they responded in about 6 hours with a solution that worked. Why the correct information isn't on their website is beyond me.
For those of you trying to install print drivers for HP Photosmart 7350 on Vista, here's the solution:
1. Click Start, Control Panel, Hardware and sounds
2. Click on Printers
3. Click on Add a Printer
4. Click Next button.
5. Click to select the option "Local Printer Attached to this computer"
6. Click Next.
7. On the Port window select Dot4, click Next button.
8. On the Manufacture & Model page,select the HP and select the Deskjet 990c from the List.
Click on the Next
9. Follow the onscreen instructions to complete the installation.
After installing the driver, now download and install the HP Photosmart Essentials software from the below HP website: HP Photosmart Essential FREE Download for Windows Vista O.S
1 comment:
You wouldn't believe the response I have gotten from HP from a simple thank you I sent to them telling them that the solution they provided worked for me. Not only did the first level employee respond saying how glad she was that it worked, but also a manager responded saying thank you for the thank you! Now, if only everyone at HP were that kind and could offer service like the printer group did! I would have had my laptop issue resolved in a week instead of 7!
Post a Comment