HP finally delivers

After 7 weeks of waiting, the HP replacement laptop finally arrived yesterday. A true miracle has occurred. The laptop has lots of upgraded features, plus they threw in an air/car adapter. Even though resolution did finally occur with HP, I still rate them as poor in customer service because it should not have taken 7 weeks to resolve my situation. And it shouldn't have taken over 3 weeks to get to talk to someone in the U.S.