Well, 6 weeks and counting and my laptop is still dead. HP said they were going to order a new laptop to replace it, but that seems to be a point of confusion. Personally, I'd rather just have a new hard drive to put in my laptop because I'm not ready to deal with Windows Vista. The lady who's been assigned my case at HP keeps calling me to ask if I have received the hard drive (which is the confusion because she's the one who said she was going to order a laptop instead). In her voice mails she says if she doesn't hear from me then she will assume I received it. I leave her a voice mail every day telling her I haven't received anything in the mail and ask her to call me so we can discuss the next step and she must not get them because she repeats the same voice mail the next day.
Frustration. 6 weeks is unacceptable for replacing a hard drive under warranty.
But, we might finally be getting somewhere. I was able to get in touch with the person at HP today and she was shocked to find I hadn't received the hard drive. When she checked the status of the order she realized it was still pending delivery. Of course it is, she ordered the exact same hard drive from Comp USA that HP doesn't even have in stock and is on back order.
However, with that said she did finally give up on the hard drive and custom ordered me a new laptop (with a few snazzy upgrades) and hopefully it will arrive by the end of the month. I'm keeping my fingers crossed every which way they can be because I really miss having a computer at home.
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