After numerous phone calls to HP (and being on the phone for over 1.5 hours each time) I have yet to receive my hard drive. Another delivery date has come and gone. It's absolutely ridicoulous the way they have their system set up. I don't understand why no one can explain to me why they can't ship a replacement hard drive for my computer.
I finally was able to get transferred to the complaint department in the U.S. which really helped (they were no longer reading from a script for one). Supposedly they are building me a new laptop and it will be here in 2-3 weeks. Since it has now been a month since my laptop hard drive failed, it's too bad they couldn't have done that first. I'd be up and running again!
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