Ulta - So much for help

The other day I went into an ULTA store to pick up some hair products. I asked one of the ladies for help in locating a specific hair product and she told me they were all too busy to help me. I couldn't believe that was the response I received. I then got in line at the register to ask for help and was told there was one girl working the floor to answer questions. Since the one girl was busy helping a customer I tried to wait around to get her attention next, but after 10-15 minutes I gave up and went home. So much for customer service.