I called HP today because as I've been slowly getting my new laptop up and running with my software I've come to learn (as I've been told) that most of my software and hardware is not compatible with Microsoft Vista. I've contacted the various makers of the software/hardware to see if they have drivers and upgraded utilities so that the versions I have would work with Vista, however, no such luck. So this means, I need to replace my software at a cost of hundreds of dollars.
After talking with two different case managers (apparently the one who handled my situation is no longer working there) I was kindly told that no, when I agreed to the replacement laptop that meant I realized that my software wouldn't work with it. But, the told me, as a gesture of HP's goodwill in recognizing the difficulty I've had with getting my laptop replaced they would offer me an extended warranty. Turns out...they gave me a 4 year warranty such that if anything happens, they will fix the laptop. Not bad, not bad at all.
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