Another HP nightmare.
I originally had a Pavilion DV8000. It kept crashing. I reloaded the OS three times and that did not fix it. It was sent back three times for repair and that did not fix it. I kept going around with Technical Support (the stateside ones aren't bad, but the idiots in India are terrible! They work from a "cookbook" with no real understanding to either the software or the hardware - after about three exchanges trying to dx a problem they always, and I mean ALWAYS, revert to reloading the OS to factory state).
I originally had a Pavilion DV8000. It kept crashing. I reloaded the OS three times and that did not fix it. It was sent back three times for repair and that did not fix it. I kept going around with Technical Support (the stateside ones aren't bad, but the idiots in India are terrible! They work from a "cookbook" with no real understanding to either the software or the hardware - after about three exchanges trying to dx a problem they always, and I mean ALWAYS, revert to reloading the OS to factory state).
I looked up the CEO's name and address and started writing him letters detailing my misadventures with TS. Later I started sending them certified RRR.
His address is:
Mr. Mark Hurd
CEO & COB, Hewlett-Packard Company
3000 Hanover Street
Palo Alto, CA 94304-1185.
I also started copying his office and the executive customer relations committee of his office for ALL emails.
His address is:
Mr. Mark Hurd
CEO & COB, Hewlett-Packard Company
3000 Hanover Street
Palo Alto, CA 94304-1185.
I also started copying his office and the executive customer relations committee of his office for ALL emails.
- email.ecr@hp.com
- external.ceo-communication@hp.
com
If and when I ever called them, I used my Skype & PamelaPro and recorded ALL conversations and told them up front I was doing that. I also noted to them the emails' CC's to Hurd's office.
It took a while and a LOT of bitching, but finally I was called by someone from Hurd's office who put an Executive Case Manager on the line who asked what I wanted in my new, custom built to order, laptop. I started with TS in June and got my new computer on November 11th. They sent me a DV9500, 2.2 GHz Intel Duo 2 T7500 CPU, 2 GB Ram, & two internal 120 GB HDs.
Be persistent, be firm, write Hurd a LOT! Copy the ECR on EVERYTHING (they WILL call you, thanks to me - new policy after my bitching). You should NOT be taking it to any third party as that can invalidate the warranty, regardless of what they say. If they want that done, they can do it. Just keep after them, do their checks and document it all and copy it all to ECR & Hurd. Download the complaints from the forum sites and send it along with EVERY letter & email. Contact the maker of the card in question (which is on the mother board, but not a part of it) and get them in on this issue. Basically be a PITA!
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