I've been amiss in updating my HP story. When we left off it was March and I had sent my laptop in for it's 2nd repair. It came back rather quickly in early April and HP had replaced the mother board which of course included a new graphics processor. However, per their policy they are still giving out the "bad" processors so the same problems are occurring again. I called HP about two weeks ago to say that I'm still having problems with my laptop overheating, losing wireless connectivity, oh and by the way my mouse acts erratically. I was quickly given a case manager. But he passed me off to the Safety group because of the overheating story. So now, I'm sending in my laptop for the 3rd time (in 6 months) to a Safety engineer who will test it and then they will tell me if anything is wrong with it.
Can someone please explain to me why they didn't do this the first time when the computer was too hot to touch else you'd burn your hand (and it smelled like it was burning?) That would have been a great example. Now, while it's overheating and runs 65-75 deg Celsius, it's not nearly as exciting.
Don't forget to follow this website and post your own story of issues with HP and the nvidia grapics chips.
Stay tuned.
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2 comments:
I'm very sorry to hear about what happened to you. I recently posted a blog entry about the decline of customer service, largely by huge corporations. I feel that they are exchanging customer service in favor of overwhelming numbers, hoping that the loss of single customers here and there will be outweighed by the sheer number of people who either don't need customer service, or are willing to put up with situations like yours. It's a numbers game that consumers lose in the end.
http://bizconnectionsnow.com/blog/marketing/where-has-customer-service-gone/
I am so sorry to hear you are navigating HP's murky customer service waters, as well. My problem is not with the MB/Nvidia chip (although I'm sure I'm just living on borrowed tiem,) it's with the left hinge housing cracking open, exposing the LCD, and prohibiting me from opening and closing my laptop. I'm keeping a blog as well - myHPnightmare.blogspot.com - and would love for you to read it and give me your thoughts.
I've also gotten my hands on Mr. Hurd's home address - 2 Marymont Avenue, Atherton, CA, 94027. Best of luck to you.
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