No longer a Walgreen's Customer

For years I have loved shopping at Walgreens enjoying their Easy Saver Rebates program, the friendly employees, and just the overall experience. I know, it's Walgreens. But no more. Walgreens discontinued their Easy Saver Rebates program in May with no notice given to any of their shoppers who have participated in the program for years and years. Employees knew nothing of why it was discontinued, just letting us know when we asked that it was no more. What Walgreens did was replace the Easy Saver Rebate program with instant print coupons that expire within 2 weeks. You've got to be kidding! Before you gave rebates via check or gift card and now you give out coupons that expire. No thank you Walgreens.

At my local Walgreens the management and the employees are unprofessional, lack courtesy, and sometimes simply lack brains. On another trip a friend and I spent a good 30 minutes shopping finding lots of great deals however walked out of the store not purchasing a single item. When we walked in, not a single employee mentioned that the computers were down. So when we got to the check out we were first told that they couldn't accept gift cards because they were having computer problems. Okay, no problem. But then items were ringing up regular price instead of the sales price or the clearanced price. That's when the cashier said, oh it doesn't work today we have to look up the price of everything which meant going to the shelf in the store of every single item and confirming the price. OMG! You MUST be kidding. But that wasn't all. Next they told us that the instant print coupons (for the rebates) weren't printing and they had no way of substituting for them.

My question to them was why didn't they post a sign on the door or tell people as they walked in that the computers were down and the only thing working correctly were regular price items. They could have one kudos of bonus points in actually providing customer service instead of being morons.

I haven't been back. I won't go back. I'm done with Walgreens and their lack of thinking beyond their noses.