HP finally delivers

After 7 weeks of waiting, the HP replacement laptop finally arrived yesterday. A true miracle has occurred. The laptop has lots of upgraded features, plus they threw in an air/car adapter. Even though resolution did finally occur with HP, I still rate them as poor in customer service because it should not have taken 7 weeks to resolve my situation. And it shouldn't have taken over 3 weeks to get to talk to someone in the U.S.

Laptop Update # gazillion

Well, 6 weeks and counting and my laptop is still dead. HP said they were going to order a new laptop to replace it, but that seems to be a point of confusion. Personally, I'd rather just have a new hard drive to put in my laptop because I'm not ready to deal with Windows Vista. The lady who's been assigned my case at HP keeps calling me to ask if I have received the hard drive (which is the confusion because she's the one who said she was going to order a laptop instead). In her voice mails she says if she doesn't hear from me then she will assume I received it. I leave her a voice mail every day telling her I haven't received anything in the mail and ask her to call me so we can discuss the next step and she must not get them because she repeats the same voice mail the next day.

Frustration. 6 weeks is unacceptable for replacing a hard drive under warranty.

But, we might finally be getting somewhere. I was able to get in touch with the person at HP today and she was shocked to find I hadn't received the hard drive. When she checked the status of the order she realized it was still pending delivery. Of course it is, she ordered the exact same hard drive from Comp USA that HP doesn't even have in stock and is on back order.

However, with that said she did finally give up on the hard drive and custom ordered me a new laptop (with a few snazzy upgrades) and hopefully it will arrive by the end of the month. I'm keeping my fingers crossed every which way they can be because I really miss having a computer at home.

Another laptop update...

After numerous phone calls to HP (and being on the phone for over 1.5 hours each time) I have yet to receive my hard drive. Another delivery date has come and gone. It's absolutely ridicoulous the way they have their system set up. I don't understand why no one can explain to me why they can't ship a replacement hard drive for my computer.

I finally was able to get transferred to the complaint department in the U.S. which really helped (they were no longer reading from a script for one). Supposedly they are building me a new laptop and it will be here in 2-3 weeks. Since it has now been a month since my laptop hard drive failed, it's too bad they couldn't have done that first. I'd be up and running again!