New Tactic with HP

I came up with a new plan for dealing with HP and that was to make sure they had the type of graphics card that is in my laptop properly documented. So tonight I called them and spoke to a very nice guy in India even though we had trouble understanding each other. I found out btw he has an electrical engineering degree. Everyone should be asking the following question: why is he working in an HP call center?

It took an hour on the phone with him but I think the objective of the phone call was achieved. He documented that my graphics card is an nVidia 8400M and that my request of the repair technician is to replace the graphics card with a non-faulty one instead of "repairing" the graphics card. I'm very uneasy about sending the laptop in for repair based on the hundreds of people who have had issues with their computers failing even after the repairs.

I also shared with him that the rude escalated Case Manager (named Cindy) said HP would never replace my laptop and he apologized for her and said she should never have said that. I'm glad someone in this world agrees with me on that one.

Interestingly though, when I asked him if he could confirm my graphics card was on the list of faulty graphics cards he said he wasn't allowed to do that. Hmmm...