Last night a new Executive Case Manager (ECM) called me and she is soooo much nicer than the previous one and she actually listens and understands what I'm saying to her.
The following is what I found out from her:
1) They are replacing (for my series of laptops) the graphics card with the exact same one, Nvidia 8400M. I have asked her to confirm the manufacturing dates of these cards they are replacing our faulty ones with. If they are additional faulty cards, then in a year we are back to the same problem.
2) They are not taking the graphics card out of laptop A, repairing it and then putting it in laptop B. Well, at least that's not HP's policy I'm told.
3) Nor are they just repairing the graphics cards and sticking them back in the same laptop. Everyone should be receiving new graphics cards.
4) If the motherboard has to be replaced then it is highly likely the hard drive will need to be reset to factory conditions. I admit I'm not a computer expert....but this prepares me for a laptop coming back wiped clean.
But, per the forums this is not happening. Heck, even an employee at HP is having the same issues with his personal laptop and not getting the service he needs.
I found another website dedicated to this nVidia issue at HP. It's called, HP Lies. How sad is that?
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