Ulta - So much for help

The other day I went into an ULTA store to pick up some hair products. I asked one of the ladies for help in locating a specific hair product and she told me they were all too busy to help me. I couldn't believe that was the response I received. I then got in line at the register to ask for help and was told there was one girl working the floor to answer questions. Since the one girl was busy helping a customer I tried to wait around to get her attention next, but after 10-15 minutes I gave up and went home. So much for customer service.

HP - What a surprise!

I called HP today because as I've been slowly getting my new laptop up and running with my software I've come to learn (as I've been told) that most of my software and hardware is not compatible with Microsoft Vista. I've contacted the various makers of the software/hardware to see if they have drivers and upgraded utilities so that the versions I have would work with Vista, however, no such luck. So this means, I need to replace my software at a cost of hundreds of dollars.

After talking with two different case managers (apparently the one who handled my situation is no longer working there) I was kindly told that no, when I agreed to the replacement laptop that meant I realized that my software wouldn't work with it. But, the told me, as a gesture of HP's goodwill in recognizing the difficulty I've had with getting my laptop replaced they would offer me an extended warranty. Turns out...they gave me a 4 year warranty such that if anything happens, they will fix the laptop. Not bad, not bad at all.

HP Printer Driver Resolution for Vista OS

Since I received my new laptop loaded with Vista I (of course like everyone else) am having difficulty loading the correct drivers (if they even exist) for my printers and other external devices to work with the laptop.

HP's website gave the incorrect information for what driver to load for my specific printer. I tried it two different times. I scoured the web looking for someone who had a solution, but they were quite difficult resolutions requiring a second computer running XP. I finally decided to contact HP's printer group to ask for help and they responded in about 6 hours with a solution that worked. Why the correct information isn't on their website is beyond me.

For those of you trying to install print drivers for HP Photosmart 7350 on Vista, here's the solution:

1. Click Start, Control Panel, Hardware and sounds
2. Click on Printers
3. Click on Add a Printer
4. Click Next button.
5. Click to select the option "Local Printer Attached to this computer"
6. Click Next.
7. On the Port window select Dot4, click Next button.
8. On the Manufacture & Model page,select the HP and select the Deskjet 990c from the List.
Click on the Next
9. Follow the onscreen instructions to complete the installation.

After installing the driver, now download and install the HP Photosmart Essentials software from the below HP website: HP Photosmart Essential FREE Download for Windows Vista O.S