Circuit City Frustration

I went online looking for the best shipping deal when pre-ordering a Wii game coming out in September and found Circuit City had free shipping. Awesome, right? So then I redeemed points for a $50 gift card to pre-order the Wii game. Does anyone see anything wrong with this picture? It turns out you can't pre-order a Wii game using a gift card. Not that it tells you that. It tells you that you can't pre-order music or movies. Is a Wii game music or a movie? Not the last time I checked. How was I to know? So I called their customer service and I told the person I wanted to pre-order a Wii game using a gift card. If this was really their policy she would have told me right then and there. But no instead she took all my info down and set up the order and then told me that the system won't let you pre-order a game using a gift card. I asked if there was any way around this and she said no, the computer won't let her. I asked to speak to a manager. She said I would have to call back and press another number to speak to someone higher up. She kept apologizing. How does apologizing in every sentence make things better?

Why did I waste my points on a gift card for a store I don't shop at? I guess I should have known better.

Airline Fees have you down?

Check out this msnbc article about how to complain about the outrageous fees are now charging - from checking first and second bags to getting a drink while on a four hour plane ride.

"A complaint letter is a good start. There’s evidence that airlines count the number of grievances about a particular fee. They may even read the letter you’ve sent. In the past several weeks, I’ve had a chance to review several airline responses (they’re all form letters) which suggests the carriers have no intention of lifting these new surcharges. One way to underscore the seriousness of your complaint is to copy the Transportation Department, which compiles these grievances in a monthly report. Airlines pay attention to those numbers."