AT&T: Will it ever end?

I logged into one of my AT&T/Yahoo email accounts this morning and saw my list of email in the portal, but when I clicked on inbox, all of my mail disappeared. Yes, all of it. ARGHHH!!!

I was on the phone with AT&T for over an hour as they had me do stupid stuff that had no bearing on recovering the email. I was passed off from Level 1 to Level II, then told that a yahoo engineer would be in touch with me in 24 to 48 hours and that they are very busy and it could take quite some time.

I was informed that I do not pay for the email service, it's a free courtesy of ordering DSL. This was said in response to asking for a credit since this was my home business email account and they just lost my messages. I'm most worried about the new ones that were in the inbox that I hadn't read or downloaded yet.

This is the very first instance I've experienced where the inbox just disappeared. I find it very interesting that they can't just pull the emails from a server. I would assume they back up their data. We will just have to wait and see what happens with the yahoo people. Ugh.

But, I do have some good news. After months of trying to sort out the $10 DSL mess, the lady in the business office I was transferred to was able to credit my account $19.99 (the last bit required to make up for the difference between $10 and $14.99 DSL over the course of a year. And - she even credited my account $10 for the email snafu that has occurred. I guess it takes losing all of your mail to get some response. I'm thankful for the response, just missing my email, and not quite trusting the service anymore.