Thursday, October 25, 2007
HP - will they come through?
Almost 3 weeks ago my HP laptop's hard drive failed. Luckily (or not) it is under warranty. At first HP told me I'd have the replacement hard drive within 3-4 days. Those days came and went. When I called HP, they said it was backordered and I'd have it in 3 business days. Yeah, that didn't happen either. Now it's been 2.5 weeks and I can't get anyone at HP to tell me what is going on. Why don't I have a hard drive by now? When will it come? No one knows. Yesterday I was on the phone for 1.5 hours trying to talk to someone, I was transferred 4 times. They say it takes 24-48 hrs to send a request (and receive an answer) about the status of my "order". Why does it take so long in this day and age?
Tuesday, October 2, 2007
AT&T: Will it ever end?
I logged into one of my AT&T/Yahoo email accounts this morning and saw my list of email in the portal, but when I clicked on inbox, all of my mail disappeared. Yes, all of it. ARGHHH!!!
I was on the phone with AT&T for over an hour as they had me do stupid stuff that had no bearing on recovering the email. I was passed off from Level 1 to Level II, then told that a yahoo engineer would be in touch with me in 24 to 48 hours and that they are very busy and it could take quite some time.
I was informed that I do not pay for the email service, it's a free courtesy of ordering DSL. This was said in response to asking for a credit since this was my home business email account and they just lost my messages. I'm most worried about the new ones that were in the inbox that I hadn't read or downloaded yet.
This is the very first instance I've experienced where the inbox just disappeared. I find it very interesting that they can't just pull the emails from a server. I would assume they back up their data. We will just have to wait and see what happens with the yahoo people. Ugh.
But, I do have some good news. After months of trying to sort out the $10 DSL mess, the lady in the business office I was transferred to was able to credit my account $19.99 (the last bit required to make up for the difference between $10 and $14.99 DSL over the course of a year. And - she even credited my account $10 for the email snafu that has occurred. I guess it takes losing all of your mail to get some response. I'm thankful for the response, just missing my email, and not quite trusting the service anymore.
I was on the phone with AT&T for over an hour as they had me do stupid stuff that had no bearing on recovering the email. I was passed off from Level 1 to Level II, then told that a yahoo engineer would be in touch with me in 24 to 48 hours and that they are very busy and it could take quite some time.
I was informed that I do not pay for the email service, it's a free courtesy of ordering DSL. This was said in response to asking for a credit since this was my home business email account and they just lost my messages. I'm most worried about the new ones that were in the inbox that I hadn't read or downloaded yet.
This is the very first instance I've experienced where the inbox just disappeared. I find it very interesting that they can't just pull the emails from a server. I would assume they back up their data. We will just have to wait and see what happens with the yahoo people. Ugh.
But, I do have some good news. After months of trying to sort out the $10 DSL mess, the lady in the business office I was transferred to was able to credit my account $19.99 (the last bit required to make up for the difference between $10 and $14.99 DSL over the course of a year. And - she even credited my account $10 for the email snafu that has occurred. I guess it takes losing all of your mail to get some response. I'm thankful for the response, just missing my email, and not quite trusting the service anymore.
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