Rude HP Case Managers

I will give kudos to HP calling me back in 15 hours after being elevated to a case manager. However, their ability to understand and comprehend the issue and resolve it gets a big fat FAIL!

1) They told me my notebook does not have one of the defective nVidia chips and in fact doesn't have an nVidia graphics card. (It does, I specifically ordered my laptop with that brand of graphics card). She was adamant I was wrong.

2) I was informed that since there is no service bulletin for my laptop the only option was to get it taken care of under warranty (which I luckily have because of the previous dealing with HP) even though the fixes are not working (per the forum posts).

3) I was also informed that in no way would HP offer me a replacement laptop because I already received one. I explained to her that was not my choice, that was HP's decision to issue the replacement laptop based on they couldn't get a hard drive to me after 6 weeks. I thought this was incredibly rude of the Escalated Case Manager, whose name was Cindy. I told her they can't hold that over my head. She stated again that HP would never replace it.

4) Nor would she talk about what happens when they return the laptop to me and it fails a month later.

5) I asked to be transferred to someone above her and she said there was no one else that she was at the top. Finally I was able to get Corporate's information from her so I could file a complaint and she gave me a toll number. Me, being irritated at this point asked if there was a toll-free number and her reply was that there wasn't because they were the Corporate Office and they were busy running the company. I couldn't believe she said that.

I go back to this problem exists and I guess my only option at this point is to CONVINCE HP that my laptop has this graphics card.