tag:blogger.com,1999:blog-27445790014849936382011-11-27T18:28:59.267-06:00Highlighting the ridiculous and unacceptable in the decline of customer service in this country. Share your experiences with us by leaving a comment regarding the different companies we highlight.Lucynoreply@blogger.comBlogger491100tag:blogger.com,1999:blog-2744579001484993638.post-59507518219419194372010-12-31T13:20:00.002-06:002011-01-07T19:08:19.398-06:00

To Whom It May Concern at United: (note: confirmation & ticket numbers have been deleted for this blog post)In August I redeemed miles on Continental for a trip home to Indiana for the Christmas holidays and was given a ticket with United. In trying to return to Houston on my return leg of the trip, I ran into numerous difficulties that need to be noted as it shouldn’t be this hard to get on

txflygirlhttp://www.blogger.com/profile/16654471737980358864noreply@blogger.com0tag:blogger.com,1999:blog-2744579001484993638.post-23602684582850005212010-01-06T20:25:00.003-06:002010-01-06T20:28:23.787-06:00

To Whom it May Concern at Delta Airlines Regarding: Damaged Bag  On Wednesday December 30, 2009 I flew from Indiana to Houston via Atlanta with one checked bag and one carry on bag.  In Indiana I had to planeside check my carry on bag as the plane was too small for wheeled luggage.  Upon arrival in ATL I discovered that my bag had been sliced as if a knife were taken to it.  I was told by ATL

Lucynoreply@blogger.com0tag:blogger.com,1999:blog-2744579001484993638.post-52548581669143270892009-09-02T21:46:00.001-05:002009-09-02T21:47:44.393-05:00

This is a great article on Slate about using the internet to complain about a company and resolve a problem.

Lucynoreply@blogger.com0tag:blogger.com,1999:blog-2744579001484993638.post-8749786505176249062009-07-11T10:59:00.004-05:002009-07-25T21:27:20.527-05:00

The other night I was out running errands for a few hours and all of a sudden the radio acted weird and died. Then the a/c went out. And before I knew it all of the gauges went to zero and then jumped around erratically. Yep, my battery was just about dead which concerned me since I had just replaced the battery the previous week.On my way home I stopped at AutoZone to have my battery and

Anonymoushttp://www.blogger.com/profile/09522781910989986465noreply@blogger.com0tag:blogger.com,1999:blog-2744579001484993638.post-85769319128131486632009-07-10T19:43:00.004-05:002009-07-11T11:43:33.488-05:00

Have you ever heard of Seacret? They are one of the kiosks in the mall that ask you to smell a soap and you always say No and keep on walking. One day I decided to stop. I figured why not check out their products. I was shocked at the cost of the items but thought I deserved a treat and I had been looking for a really good salt mixture for exfoliating. I find the sugar scrubs are sticky and

Anonymoushttp://www.blogger.com/profile/09522781910989986465noreply@blogger.com0tag:blogger.com,1999:blog-2744579001484993638.post-82180555947398022972009-07-10T19:06:00.003-05:002009-07-10T19:36:54.510-05:00

I've been amiss in updating my HP story. When we left off it was March and I had sent my laptop in for it's 2nd repair. It came back rather quickly in early April and HP had replaced the mother board which of course included a new graphics processor. However, per their policy they are still giving out the "bad" processors so the same problems are occurring again. I called HP about two weeks

Anonymoushttp://www.blogger.com/profile/09522781910989986465noreply@blogger.com2tag:blogger.com,1999:blog-2744579001484993638.post-69424424176805481032009-07-10T18:10:00.004-05:002009-07-11T11:44:34.709-05:00

I thought I would give Comcast a second chance. I thought I could forgive and forget. But, oh how they just want all my money by inaccurate billing. Oh how they love to waste my time by making me talk to people who don't have a clue how to do their jobs.After using AT&T's Basic DSL for a few years I was ready for a faster speed - however that wasn't offered in my area by AT&T. Cable Internet

Anonymoushttp://www.blogger.com/profile/09522781910989986465noreply@blogger.com1tag:blogger.com,1999:blog-2744579001484993638.post-12866505932184418642009-07-03T13:43:00.007-05:002009-07-11T11:44:00.601-05:00

Another HP nightmare.I originally had a Pavilion DV8000. It kept crashing. I reloaded the OS three times and that did not fix it. It was sent back three times for repair and that did not fix it. I kept going around with Technical Support (the stateside ones aren't bad, but the idiots in India are terrible! They work from a "cookbook" with no real understanding to either the software or

Anonymoushttp://www.blogger.com/profile/09522781910989986465noreply@blogger.com0tag:blogger.com,1999:blog-2744579001484993638.post-7723024814697226382009-06-06T20:29:00.002-05:002009-06-06T20:39:26.294-05:00

For years I have loved shopping at Walgreens enjoying their Easy Saver Rebates program, the friendly employees, and just the overall experience. I know, it's Walgreens. But no more. Walgreens discontinued their Easy Saver Rebates program in May with no notice given to any of their shoppers who have participated in the program for years and years. Employees knew nothing of why it was

Anonymoushttp://www.blogger.com/profile/09522781910989986465noreply@blogger.com0tag:blogger.com,1999:blog-2744579001484993638.post-74388831249930668892009-06-06T20:25:00.002-05:002009-06-06T20:29:01.278-05:00

Today I stopped by Lowe's just to pick up something quickly. I was shocked to find that on a Saturday that there was not a single check out lane opened but only the self-service check out lanes. Do I need to point out that Lowe's is a home improvement store and the majority of purchases made do not sync with checking yourself out. First of all those machines check the weight of items and have a

Anonymoushttp://www.blogger.com/profile/09522781910989986465noreply@blogger.com0tag:blogger.com,1999:blog-2744579001484993638.post-16312465942824629542009-04-08T19:25:00.000-05:002009-04-08T19:26:28.342-05:00

I sent a package of gifts to a friend in Canada thinking it would be a nice surprise for her. I should have known something was not right when the process of mailing this package was no easy feat. I had to list every single item in the box, the quantity, the cost per unit, and the weight per unit and all of that had to add up to the total cost of the box and the total weight. Ugh. Um, I couldn't

Anonymoushttp://www.blogger.com/profile/09522781910989986465noreply@blogger.com0tag:blogger.com,1999:blog-2744579001484993638.post-79413143601973110752009-03-29T18:09:00.003-05:002009-03-29T18:18:03.071-05:00

It's a game of survival basically. I called my HP Executive Case Manager (ECM) immediately after my laptop returned from being repaired and expressed my disappointment that only the heatsync fan was replaced and the graphic card was left alone along with the rest of the motherboard even though I smelled it burning! The ECM said there was nothing she could do about the repair that since the

Anonymoushttp://www.blogger.com/profile/09522781910989986465noreply@blogger.com1tag:blogger.com,1999:blog-2744579001484993638.post-6805384568633610342009-03-17T12:25:00.002-05:002009-03-17T12:28:32.907-05:00

My laptop returned from the HP Service Center yesterday. Unfortunately all they replaced was the GPU fan which means they took care of one of the symptoms but not the cause. Had laptop on last night for a few hours and the temp got up to 72 deg C which while hot is not anywhere near as hot as it was getting before hand. However, my laptop did spontaneously shut itself down a few times which

Anonymoushttp://www.blogger.com/profile/09522781910989986465noreply@blogger.com2tag:blogger.com,1999:blog-2744579001484993638.post-1310177413949731712009-03-13T19:14:00.004-05:002009-03-13T19:18:30.070-05:00

I finally came across one class action lawsuit involving NVIDIA, Dell, and HP and that lack of acknowledgment about the faulty graphics cards. What's even worse is the computer manufacturers are charging people $400 and up to repair the laptops and all they are doing is putting in a fresh faulty chip (which then fails even quicker than the first one did). I'm glad there is a class action

Lucynoreply@blogger.com1tag:blogger.com,1999:blog-2744579001484993638.post-77549790494366146582009-03-13T19:12:00.004-05:002009-03-13T19:24:52.944-05:00

There is a WIRED Blog entry on this issue of getting NVIDIA, HP, and Dell to admit that the faulty graphics card are causing laptops to fail at an alarming rate.

Lucynoreply@blogger.com0tag:blogger.com,1999:blog-2744579001484993638.post-15082076254373593792009-03-03T15:18:00.003-06:002009-03-03T15:25:38.978-06:00

Last night a new Executive Case Manager (ECM) called me and she is soooo much nicer than the previous one and she actually listens and understands what I'm saying to her.The following is what I found out from her:1) They are replacing (for my series of laptops) the graphics card with the exact same one, Nvidia 8400M. I have asked her to confirm the manufacturing dates of these cards they are

Lucynoreply@blogger.com0tag:blogger.com,1999:blog-2744579001484993638.post-76919561061290623482009-03-02T18:30:00.003-06:002009-03-02T18:49:50.138-06:00

Someone please let me know when customer service has turned into this? Really, we have a known defect with a graphics card affecting thousands of computers, the OEM has provided almost $200 million to pay for repairs, and HP is fighting it tooth and nail.The saga continues...Over the weekend I had left a message for my original Case Manager asking him to please call me back on Monday and that I

Lucynoreply@blogger.com0tag:blogger.com,1999:blog-2744579001484993638.post-24261902241092385082009-03-01T19:54:00.002-06:002009-03-01T20:00:18.508-06:00

I came up with a new plan for dealing with HP and that was to make sure they had the type of graphics card that is in my laptop properly documented. So tonight I called them and spoke to a very nice guy in India even though we had trouble understanding each other. I found out btw he has an electrical engineering degree. Everyone should be asking the following question: why is he working in an

Lucynoreply@blogger.com0tag:blogger.com,1999:blog-2744579001484993638.post-8599577484083339292009-02-27T12:54:00.004-06:002009-03-02T18:39:04.092-06:00

I will give kudos to HP calling me back in 15 hours after being elevated to a case manager. However, their ability to understand and comprehend the issue and resolve it gets a big fat FAIL!1) They told me my notebook does not have one of the defective nVidia chips and in fact doesn't have an nVidia graphics card. (It does, I specifically ordered my laptop with that brand of graphics card).

Lucynoreply@blogger.com0tag:blogger.com,1999:blog-2744579001484993638.post-67611146462480720652009-02-27T09:24:00.004-06:002009-02-27T09:40:59.793-06:00

This week my HP Laptop started to get extremely hot and two nights ago it smelled like it was burning! I was a bit freaked out I do admit. I powered it off and let it cool down for about 24 hours before trying to use it again. It quickly heated up again so I called HP. Remember my laptop fiasco with the dead hard drive back in the Fall of 2007? Well, it turns out that the replacement laptop

Lucynoreply@blogger.com0tag:blogger.com,1999:blog-2744579001484993638.post-20742512240944472002008-10-18T21:13:00.002-05:002008-10-18T21:16:10.152-05:00

Dear AirTran,Here is the flight I tried booking on AirTran’s website this morning. As you can see on the first page it said it was having difficulties with the payment processing system and to call 1-800-AIRTRAN. I called and was on hold for about 20 minutes before someone answered the phone at which time they wanted to not only charge me the higher fares (for what their computer said

Anonymoushttp://www.blogger.com/profile/09522781910989986465noreply@blogger.com0tag:blogger.com,1999:blog-2744579001484993638.post-47400767474794722542008-08-18T20:42:00.002-05:002008-08-18T20:47:36.498-05:00

I went online looking for the best shipping deal when pre-ordering a Wii game coming out in September and found Circuit City had free shipping. Awesome, right? So then I redeemed points for a $50 gift card to pre-order the Wii game. Does anyone see anything wrong with this picture? It turns out you can't pre-order a Wii game using a gift card. Not that it tells you that. It tells you that

Anonymoushttp://www.blogger.com/profile/09522781910989986465noreply@blogger.com0tag:blogger.com,1999:blog-2744579001484993638.post-18959049148820944262008-08-01T21:36:00.002-05:002008-08-01T21:39:24.408-05:00

Check out this msnbc article about how to complain about the outrageous fees are now charging - from checking first and second bags to getting a drink while on a four hour plane ride."A complaint letter is a good start. There’s evidence that airlines count the number of grievances about a particular fee. They may even read the letter you’ve sent. In the past several weeks, I’ve had a chance to

Anonymoushttp://www.blogger.com/profile/09522781910989986465noreply@blogger.com0tag:blogger.com,1999:blog-2744579001484993638.post-4418128107939583772008-05-25T16:00:00.002-05:002008-05-25T16:06:10.362-05:00

Today I attempted to return kitty litter to Petco and was disappointed that they wouldn't accept it because it had been more than 30 days.While back I bought some expensive kitty litter made out of corn that is flushable. I have been trying to come up with a method to eliminate plastic bags (from stores) in my home. Mostly I use them to throw away the kitty litter. But with this corn type you

Anonymoushttp://www.blogger.com/profile/09522781910989986465noreply@blogger.com0tag:blogger.com,1999:blog-2744579001484993638.post-29812323280712151932008-04-20T13:45:00.002-05:002008-04-20T13:47:54.240-05:00

In this morning's home depot advertisement they stated they were giving away free reusable bags this morning and quantities were limited. You see stuff like this every year around Earth Day, a company's attempt to look "green" without actually implementing any sustaining changes. I went to Home Depot this morning and found out that they only had 150 bags to give away and they were given away as

Anonymoushttp://www.blogger.com/profile/09522781910989986465noreply@blogger.com0tag:blogger.com,1999:blog-2744579001484993638.post-70338978461185320202008-03-12T20:06:00.004-05:002008-03-12T20:13:22.760-05:00

Dear National Home Protection & Nationwide Home Warranty,I found your company's website to be very misleading. In your contract terms it says that each item is limited to $1500 to repair/replace. However on this page of your website your company provides the estimated cost to fix things if you don't' have a warranty, but state if you had a NHP plan you simply pay the annual contract price

Anonymoushttp://www.blogger.com/profile/09522781910989986465noreply@blogger.com0tag:blogger.com,1999:blog-2744579001484993638.post-37173965489303362902008-02-08T19:12:00.000-06:002008-02-08T19:14:33.939-06:00

Here is Target's reply to my friend's incident I reported recently. They want you to jump through hoops to return a 1 year old's birthday gift.

Anonymoushttp://www.blogger.com/profile/09522781910989986465noreply@blogger.com0tag:blogger.com,1999:blog-2744579001484993638.post-44336120859296136302008-02-01T19:04:00.000-06:002008-02-01T19:05:09.652-06:00

This is from a friend.Dear Target, I don't even know how to do this. I know that breaking up via blog is so childish, but I feel like our latest spat was also childish (on your part), and I'm pretty peeved right now. My little Claire got the cutest bathing suit for her birthday, but I'm afraid it won't fit her in a few months when we're actually able to swim outside. I don't have the receipt, as

Anonymoushttp://www.blogger.com/profile/09522781910989986465noreply@blogger.com0tag:blogger.com,1999:blog-2744579001484993638.post-22092916232868513042008-01-27T18:07:00.001-06:002008-01-27T18:07:38.050-06:00

AT&T’s big plan, which CEO Randall Stephenson shared this week at the World Economic Forum in Switzerland, is to monitor traffic over its online network in what he claims is an effort to stamp out theft of copyrighted material. He failed to mention that such a plan is also unethical, impractical, insane, and given the CEO’s explanation, probably more than a little dishonest.“Do you guys want AT&T

Anonymoushttp://www.blogger.com/profile/09522781910989986465noreply@blogger.com0tag:blogger.com,1999:blog-2744579001484993638.post-71356168640823734292007-12-24T15:46:00.000-06:002007-12-24T15:49:55.688-06:00

The other day I went into an ULTA store to pick up some hair products. I asked one of the ladies for help in locating a specific hair product and she told me they were all too busy to help me. I couldn't believe that was the response I received. I then got in line at the register to ask for help and was told there was one girl working the floor to answer questions. Since the one girl was

Anonymoushttp://www.blogger.com/profile/09522781910989986465noreply@blogger.com0tag:blogger.com,1999:blog-2744579001484993638.post-33391586267081010122007-12-06T21:37:00.001-06:002007-12-06T21:44:18.034-06:00

I called HP today because as I've been slowly getting my new laptop up and running with my software I've come to learn (as I've been told) that most of my software and hardware is not compatible with Microsoft Vista. I've contacted the various makers of the software/hardware to see if they have drivers and upgraded utilities so that the versions I have would work with Vista, however, no such

Anonymoushttp://www.blogger.com/profile/09522781910989986465noreply@blogger.com0tag:blogger.com,1999:blog-2744579001484993638.post-10186155642255500662007-12-02T11:55:00.000-06:002007-12-02T12:03:12.195-06:00

Since I received my new laptop loaded with Vista I (of course like everyone else) am having difficulty loading the correct drivers (if they even exist) for my printers and other external devices to work with the laptop.HP's website gave the incorrect information for what driver to load for my specific printer. I tried it two different times. I scoured the web looking for someone who had a

Anonymoushttp://www.blogger.com/profile/09522781910989986465noreply@blogger.com1tag:blogger.com,1999:blog-2744579001484993638.post-33030679497476400682007-11-27T19:03:00.001-06:002007-11-27T19:04:49.354-06:00

After 7 weeks of waiting, the HP replacement laptop finally arrived yesterday. A true miracle has occurred. The laptop has lots of upgraded features, plus they threw in an air/car adapter. Even though resolution did finally occur with HP, I still rate them as poor in customer service because it should not have taken 7 weeks to resolve my situation. And it shouldn't have taken over 3 weeks to

Anonymoushttp://www.blogger.com/profile/09522781910989986465noreply@blogger.com0tag:blogger.com,1999:blog-2744579001484993638.post-41878419313695831532007-11-14T06:32:00.001-06:002007-11-14T14:18:10.120-06:00

Well, 6 weeks and counting and my laptop is still dead. HP said they were going to order a new laptop to replace it, but that seems to be a point of confusion. Personally, I'd rather just have a new hard drive to put in my laptop because I'm not ready to deal with Windows Vista. The lady who's been assigned my case at HP keeps calling me to ask if I have received the hard drive (which is the

Lucynoreply@blogger.com0tag:blogger.com,1999:blog-2744579001484993638.post-46725475547553752402007-11-03T21:27:00.000-05:002007-11-03T21:29:20.965-05:00

After numerous phone calls to HP (and being on the phone for over 1.5 hours each time) I have yet to receive my hard drive. Another delivery date has come and gone. It's absolutely ridicoulous the way they have their system set up. I don't understand why no one can explain to me why they can't ship a replacement hard drive for my computer.I finally was able to get transferred to the complaint

Lucynoreply@blogger.com0tag:blogger.com,1999:blog-2744579001484993638.post-66240829219273249552007-10-25T16:03:00.000-05:002007-10-25T16:07:29.200-05:00

Almost 3 weeks ago my HP laptop's hard drive failed. Luckily (or not) it is under warranty. At first HP told me I'd have the replacement hard drive within 3-4 days. Those days came and went. When I called HP, they said it was backordered and I'd have it in 3 business days. Yeah, that didn't happen either. Now it's been 2.5 weeks and I can't get anyone at HP to tell me what is going on. Why

Lucynoreply@blogger.com0tag:blogger.com,1999:blog-2744579001484993638.post-69888452308756638482007-10-02T18:47:00.000-05:002007-10-02T18:59:35.647-05:00

I logged into one of my AT&T/Yahoo email accounts this morning and saw my list of email in the portal, but when I clicked on inbox, all of my mail disappeared. Yes, all of it. ARGHHH!!!I was on the phone with AT&T for over an hour as they had me do stupid stuff that had no bearing on recovering the email. I was passed off from Level 1 to Level II, then told that a yahoo engineer would be in

Lucynoreply@blogger.com0tag:blogger.com,1999:blog-2744579001484993638.post-84643986790647594702007-09-25T20:15:00.001-05:002007-10-04T20:16:07.119-05:00

When the grandfather of my friend's husband died just recently they were quickly figuring out how to fly (without spending their daughter's college tuition money) from Washington D.C. to Austin, TX for the funeral. The first thing they did was check various airlines for bereavement fares.Southwest - "We treat everyone equally. All last minute tickets are sold at last minute prices."Delta - "We

Lucynoreply@blogger.com0tag:blogger.com,1999:blog-2744579001484993638.post-16662181586812994242007-09-18T18:14:00.000-05:002007-09-18T18:18:59.545-05:00

Imagine my lack of surprise when I received a Disconnection Notice from AT&T today in the mail for failure to pay my bill last month. Considering that they forced me to give them a credit card to have on file to automatically charge my credit card each month (apparently being a Cingular customer for the past few years doesn't count as being an AT&T customer), and that I had confirmed with

Lucynoreply@blogger.com0tag:blogger.com,1999:blog-2744579001484993638.post-74402636847362130242007-09-13T19:38:00.001-05:002007-09-13T19:44:57.802-05:00

After two more phone calls to AT&T to try and get resolution I might actually be getting somewhere. I reached a person who was said it was ridiculous that I was having this much trouble getting a problem addressed, that she grabbed her manager as he walked by and took care of it right then and there. We will see on the next bill if it carries through and I certainly hope it does.I am amazed

Lucynoreply@blogger.com0tag:blogger.com,1999:blog-2744579001484993638.post-70002782048253950922007-09-08T20:42:00.000-05:002007-09-08T20:45:30.885-05:00

(Event occurred July 7)Now this is an extreme example of good customer service. Back in July, a friend and I were out shopping and were starving. We decided to order the 3 pizzas at $5 a piece from Pizza Hut. We paid for our order...went shopping some more, picked up our pizzas, went home and realized we got all cheese pizzas which was not what we ordered. My friend went back to get the right

Lucynoreply@blogger.com0tag:blogger.com,1999:blog-2744579001484993638.post-59282840616310042292007-09-07T19:43:00.000-05:002007-09-08T15:15:24.359-05:00

It all started on June 19th....I heard on the news that AT&T is offering $10 DSL to people now! It's such a secret that they aren't advertising it on their website.But, never fear because I'm here! I've done the hard work of figuring out how to place an order. I even had to "chat" with an online rep because I spent 30 minutes looking myself and couldn't find it.Start here.Click on "See if you

Lucynoreply@blogger.com0tag:blogger.com,1999:blog-2744579001484993638.post-61551549255472993342007-09-06T20:53:00.000-05:002007-09-06T20:55:00.062-05:00

(Event occurred in August 07)I have Earthlink Cable Internet and have had it since 2002. I decided tonight to cancel it because I keep having billing issues with the cable provider. It used to be Time Warner Cable (TWC), but this past spring Comcast took over the market. Ever since I have moved, month after month, the billing has been screwed up. I call everytime and it takes on average 30-45

Lucynoreply@blogger.com0tag:blogger.com,1999:blog-2744579001484993638.post-84890403851303781762007-09-06T20:48:00.000-05:002007-09-06T20:51:16.775-05:00

(Event occurred in Jan 2007)What an interesting evening. Tonight I met up for dinner with a bunch of volleyball players I have met over the years. They had a tournament in Galveston today and went out to dinner afterwards. We went to Cheddar's, a new chain restaurant that opened up back in Sept/Oct here.So it turns out they have A LOT of rules and odd behavior! It's very comical. Read on...When

Lucynoreply@blogger.com0tag:blogger.com,1999:blog-2744579001484993638.post-67660675256215916112007-09-06T20:43:00.000-05:002007-09-06T20:46:16.536-05:00

(Event occurred in Feb 2007)I spent this past weekend up in Canada visiting a very dear friend of mine. Right before I walked out the door (really!) I had an automatic call from US Airways telling me my flight was delayed by 99 minutes because the inbound aircraft was delayed. I can only assume it was coming from somewhere out East where snow and cold weather was blanketing the country.I called

Lucynoreply@blogger.com0tag:blogger.com,1999:blog-2744579001484993638.post-36430440037424545052007-09-06T20:39:00.001-05:002007-09-06T20:39:45.593-05:00

(Event occurred in April 2007)One of my coworkers discovered that the price for a flight she recently bought was heavily discounted all of a sudden. She had paid $120 to fly from Houston to Austin round trip and now the price was $60. Now, had this been any airline they would have said, sorry there's nothing that I can do. But, this was Southwest, an innovative and flexible airline. She called

Lucynoreply@blogger.com0tag:blogger.com,1999:blog-2744579001484993638.post-31106133618045717672007-09-06T20:35:00.000-05:002007-09-06T20:37:31.391-05:00

(Event occurred in May 2007)Two years ago when I moved to the apartment I had the hardest time getting out of my cell phone contract with Sprint, even after they tried to troubleshoot the problem for 6 months. The bottom line was moving a mile away my cell phone no longer worked. But, finally I was able to move on to Cingular which worked absolutely great at my apartment.Now, having moved again (

Lucynoreply@blogger.com0tag:blogger.com,1999:blog-2744579001484993638.post-22437493754825493432007-09-06T20:32:00.000-05:002007-09-06T20:34:24.805-05:00

Event occurred in April 2007I'm dead serious. I doubt there is intelligent life at Earthlink. I've had nothing but headaches for the past 6 months every time I've had to call them. This time, it's about moving my service in 2 weeks. Those in India keep telling me there is no service where I am moving and there isn't service where I live now. Hmmm....interesting, because then who have I been

Lucynoreply@blogger.com0tag:blogger.com,1999:blog-2744579001484993638.post-59234105645196824682007-09-05T22:39:00.000-05:002007-09-05T22:41:59.954-05:00

Tonight we started this blog after one too many encounters with poor customer service in America (regardless of where the call center is located in the world). I don't understand why so many people put up with poor customer service? Why is it the standard in this country? Why don't we stand up for good service? Why, as companies get bigger, does their service decline?The purpose of this blog

Lucynoreply@blogger.com0